spain spain estonia austria uk

Pilot 4

Electronic Delivery - To develop
cross-border mechanisms for
secure online delivery of documents



It is essential for e-Government to conclude transactional processes electronically; among other things it is also requested by the Services Directive to be able to fully transact administrative procedures electronically. In order to support this idea, the objective of this pilot is to make national eDelivery portals accessible for citizens of foreign countries using their national eIDs. Furthermore, this pilot aims to create a basic framework enabling countries and their public administrations to send documents to citizens of different countries directly through the citizen’s domestic eDelivery portal.

Cross-Border e-Delivery

The aim of STORK Pilot “Cross Border eDelivery” is to provide a concept for an interoperable eDelivery framework.

EDelivery touches many facets with respect to interoperability. However, this STORK pilot focuses on aspects related to electronic identities. Thus, this pilot tackles the question of how to identify and authenticate receivers of electronic deliveries by the use of STORK.

Use Cases

STORK Pilot “Cross Border eDelivery” focuses on two interoperability use-cases:

Use Case 1: enabling citizens of one Member State, for example Estonia, to register with eDelivery portals of a foreign Member State, for example Slovenia. For registration, the citizen makes use of her existing national electronic identity (e.g. the Estonian eID card). As a result, the citizen is able to receive and pick-up eDeliveries by accessing the eDelivery portal of the foreign Member State, e.g. Slovenia.

Use-Case 2: this use case is based on use-case 1. Thus, for example, a citizen of Estonia who wants to register with a Slovenian eDelivery portal by using her existing national electronic identity (e.g. Estonian eID card). In addition to use-case 1, the citizen is going to be able to receive deliveries from senders of foreign affiliated Member States, e.g. Austria, through the eDelivery portal of, for example, Slovenia. In other words, this use-case demonstrates real cross-border eDelivery as citizens will be able to receive documents sent from a public administration of a foreign country through eDelivery portals.

Goals of the Pilot

The goal of this pilot is to demonstrate how STORK results, i.e. not only the authentication components of STORK but also the STORK protocol elements, can be used to create a cross-border eDelivery solution.

E-Delivery requires mechanisms and protocols for identifying senders and receivers by electronic means at various stages. This pilot creates a rudimentary cross-border eDelivery protocol which makes use of STORK protocol elements for entity identification, i.e. identification of senders and receivers, in all phases of a cross border eDelivery process.

Furthermore, in the course of this pilot, the STORK authentication components will be deployed in the national eDelivery portals of the participating partners for authentication purposes. This finally helps to further verify and evaluate the STORK components within this special area of applications.

Member State Partners:
Austria, Estonia, Luxembourg, Slovenia

Programme: ICT Policy Support Programme under the Competitiveness and Innovation Framework Programme (CIP)

Further information:
STORK Website
e-mail: [email protected]

At a Glance

STORK is a co-funded European Commission Large Scale Pilot under the Competitiveness and Innovation Programme, the duration is from June 2008 to May 2011. Its aim is to establish a European eID Interoperability Platform that will enable citizens, government employees and eventually businesses to use their national electronic identities in any Member State for public eGovernment services. The project is implemented by a consortium of 32 partners, including 18 EU Member and Associated States, companies and organizations from the private, academic and civil society sectors.

STORK Project Total Cost: €20M (with 50% of EU funding)

Cross-Border eDelivery:
This pilot makes eDelivery portals accessible through STORK compliant electronic identities and creates a basic framework enabling countries to send documents to citizens across borders using national eDelivery portals.

Pilot coordinator
Graz University of Technology, Austria


Austria: Graz University of Technology. Austria introduces STORK into one of its national eDelivery portals and takes part in piloting both use-cases (i.e. sending deliveries across borders).

Estonia: Aktsiaselts Sertifitseerimiskeskus. Estonia provides knowledge in the field of eID and introduces STORK into their national messaging system for demonstrating the first use-case.

Luxembourg: Service eLuxembourg (Dept) - Ministère de la Fonction Publique et de la Réforme Administrative. Luxembourg deploys a central STORK eID provider (PEPS) and will provide users for this pilot.

Slovenia: Ministrstvo Za Javno Upravo. Slovenia introduces STORK into their national eDelivery solution and will also take part in piloting both use-cases (i.e. cross border eDelivery).

User Group(s)

On the one hand, this pilot focuses on receivers of eDeliveries, i.e. citizens, as they will be able to use their domestic eID tokens to be registered with and authenticated at foreign eDelivery portals.

On the other hand, senders of eDeliveries form a second user group because thanks to this pilot they can send deliveries electronically across borders. From the senders’ perspective, the eDelivery pilot provides an important added value with respect to the EU Services Directive.


Besides verifying the applicability of STORK results in the area of eDelivery, which benefits citizens and public administrations across participating Member States, this pilot will provide a basis for future frameworks for cross-border eDelivery.

It is evident that the EU Services Directive asks for a way to send documents from public administrations to citizens or, in terms of the Services Directive, to Service Providers, by electronic means. Preferably, even public administrations of foreign countries should be able to send deliveries to the citizen’s domestic eDelivery system. This pilot will provide a basic concept and thus will influence further initiatives in the area of cross-border eDelivery, e.g. the recently started ICT CIP Large Scale project SPOCS.