uk sweden germany

Pilot 5

Change of Address - To assist
people moving across EU borders



The establishment of free circulation of individuals within the European Union has fostered the mobility of citizens. However, the process of changing address and notifying all the relevant entities is still laden with bureaucracy and time wasting procedures. Besides resulting in another obstacle to overcome, this usually creates incoherence in the address data known to each Member State especially when a citizen fails (with or without intention) to notify one of them. Taking advantage of the increasingly widespread use of eID across the EU, this pilot shall test and achieve interoperability for the Change of Address service.

Change of Address

The aim of this pilot is to develop a framework for an interoperable Change of Address service that allows foreign citizens (using foreign eID credentials) to notify all relevant entities of an address change, without changing processes currently in place in each Member State. This is achieved by using the STORK defined interoperability layer to identify and authenticate the citizen’s eID and by defining two use cases for the service.

Use Cases

Retrieve Address (Declaration): Here a citizen can retrieve an Address Declaration (in PDF format) by navigating to the Change of Address service of her current residence, logging in with her domestic eID and filling her ID number for the country of residence. After being authenticated, the Address Declaration will be generated, signed and finally made available to the citizen.

Update Address: In this case, the citizen will again pass through a similar login process. After successful authentication the citizen can upload her Address Declaration and select which entities, she wants to notify. The Address Declaration will then be validated and processed and finally the citizen will be notified of the result.

Goals of the Pilot

The pilot will help demonstrate that the principle that led to the development of STORK is valid and that it is possible to use eID credentials and authentication to achieve interoperability in the Change of Address services without changing Member States internal processes currently in place. To achieve this, several complementary objectives have been identified as necessary:

  • Develop a set of common specifications for the implementation of a pan-European Change of Address service.
  • Achieve interoperability for the Change of Address service without changing internal processes currently in place in the Member States.
  • Identify potential problems and pitfalls preventing wide-scale adoption of such a model.
  • Provide a working technical solution independent of the legal constraints in each Member State.
  • Develop a pilot service that allows citizens to change their legal addresses to a new location in any participating Member State, through the use of the STORK interoperability layer.

Further information:
STORK Website
e-mail: [email protected]

At a Glance

STORK is a co-funded European Commission Large Scale Pilot under the Competitiveness and Innovation Programme, the duration is from June 2008 to May 2011. Its aim is to establish a European eID Interoperability Platform that will enable citizens, government employees and eventually businesses to use their national electronic identities in any Member State for public eGovernment services. The project is implemented by a consortium of 32 partners, including 18 EU Member and Associated States, companies and organizations from the private, academic and civil society sectors.

STORK Project Total Cost: €20M (with 50% of EU funding)

Change of Address:
The STORK Change of Address pilot enables foreign citizens to use Change of Address services from the Member States, to change/update their addresses, using their national eID for authentication.

Pilot coordinator
Agência para a Modernização Administrativa, Portugal

Member State Partners:
Estonia, Portugal, Slovenia, Spain, Sweden

Programme: ICT Policy Support Programme under the Competitiveness and Innovation Framework Programme (CIP)


The Change of Address pilot involves participants from five different Member States:

User Groups

This pilot is aimed at citizens, as it will enable them to use their national eID tokens and credentials to register and authenticate in foreign change of address services, allowing them to complete the change of address process.

On the other hand, services in the public administration, as chosen by the citizen, will be beneficiaries of these notifications, allowing them to implement processes to maintain updated information of citizen addresses all across Europe.


The Change of Address service is a good example of a service already provided individually by Member States that, under STORK guidelines - robust, transparent, secure, measurable and traceable - and implemented in a way that is sustainable beyond the life of the pilot, can impact positively on citizens, public administrations and other participants.

The proposed approach helps save time and money through the reduction of bureaucracy and the development of simpler, integrated processes, with more privacy and a better flow of information, which will encourage citizens to use the service.